Last updated: May 5, 2026
Welcome to Eclinic (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.
1. Who We Are
Eclinic provides healthcare clinic management software and related digital services.
If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
- Email: info@eclinic.al
- Website: https://eclinic.al
2. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a demo, create an account, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Company or clinic name
- Billing information
- User account credentials
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Cookies and analytics data
Service Data
If you use our software platform, we may process information entered into the system by authorized users, including appointment and clinic-related data.
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Respond to inquiries and support requests
- Improve website functionality and user experience
- Process payments and invoices
- Send service-related communications
- Send updates, marketing emails, or promotional content (you may unsubscribe at any time)
- Monitor security and prevent fraud or abuse
- Comply with legal obligations
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website performance and analyze visitor behavior.
Cookies help us:
- Remember preferences
- Understand website usage
- Improve website speed and functionality
- Provide analytics and performance monitoring
You can disable cookies through your browser settings, though some features of the website may not function properly.
5. Third-Party Services
We may use trusted third-party providers to operate our services, including:
- Hosting providers
- Analytics providers
- Email delivery services
- Payment processors
- Customer support tools
These providers may process data only as necessary to perform services on our behalf.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Legal and accounting obligations
- Resolving disputes
- Security and backup purposes
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request a copy of your data
To exercise any of these rights, contact us at info@eclinic.al.
9. International Data Transfers
Your information may be processed or stored on servers located outside your country.
By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
We encourage users to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Eclinic
Email: info@eclinic.al
Website: https://eclinic.al